Process incoming SMS, voice calls and WhatsApp messages to your Twilio phone numbers as tickets.
Our Twilio channel lets you accept communication over three methods:
SMS requires lower commitment than phone calls from users, and hence is a more popular communication method amongst some user groups. Incoming SMS messages are converted into tickets, that can be handled with your existing workflows. Operators can reply via SMS without ever leaving the SupportPal system.
Sometimes talking to a real person is the fastest way to resolve a problem. The Twilio channel offers a fully integrated phone support system which is easy to setup and use. Operators can answer and manage incoming calls via a widget available within the operator panel. An audio recording of each call is saved on the system as a ticket, making it easy to review later on.
WhatsApp is the largest social media communication platform with 2 billion monthly users. Incoming WhatsApp messages are converted into tickets, that can be handled using your existing workflows. Most WhatsApp features, such as locations, images, and attachments, are supported. Operators can reply via WhatsApp without ever leaving the SupportPal system.