Add-ons Marketplace
AI Assistant (Beta)
Improve the efficiency and productivity of operators with AI-powered ticket replies and summaries.
Description
Please Note: The plugin is free to use throughout beta releases, but a paid subscription may be required afterwards. Pricing has not yet been determined and will be announced when the stable version is released.
Let the AI Assistant improve your operator's productivity and efficiency with assistance on answering tickets, getting information from internal resources, and enhancing their responses.
Generate Ticket Replies
The AI Assistant can learn from your historic tickets, websites, self-service articles, canned responses and use that information to suggest replies. Suggested replies can improve operator efficiency when responding to enquiries that they've not dealt with before.
Summarise Tickets
When viewing a ticket, the AI assistant can be asked to provide a summary of the ticket contents. The summary can help you quickly understand the customer's enquiry and whether there are any actionable items without reading the entire conversation.
Enhance Ticket Replies
When writing a reply, the AI assistant can enhance your message to improve spelling and grammar, change the tone, and more. Enhanced replies improve the quality of operator responses and can make them sound less automatically generated.
Ask Me Anything
The AI Assistant widget is designed to be conversational, where each new question and answer serve as additional context to the AI Assistant. That allows you to fine-tune what you're asking. For example, you could ask it to generate a reply, then ask it to rewrite it in a different language. You can also ask a completely fresh question, which can be helpful if the user hasn't written their ticket in a way that the AI Assistant is able to generate a useful reply for.
