Blesta Information

Blesta Information

Connect with your Blesta system to fetch product details for users in tickets and sync user details.

by SupportPal Limited

Details

Price

FREE

Add-on Version

2.0

Compatible SupportPal Version

>=4.0

Category

Plugins

Tags

Billing
Web Hosting

Description

Use with multiple Blesta companies at once

The plugin allows connecting to a different Blesta company for each brand* you have, so you can connect multiple companies in Blesta that you may use to sell different products/services to a single help desk.

* A SupportPal license includes a single brand by default, each additional brand must be purchased separately.

See your user's services, invoices and more

User Services

Get a glimpse of the user's profile, services and invoices directly in the ticket view without needing to access Blesta. Links are provided to give quick and easy access to Blesta should it be needed.

Send an invoice from the ticket view

Save time by billing customers and sending them invoices directly from the SupportPal interface, with no need to open Blesta. Draft invoices can also be saved for later.

Let users select a related service for tickets

When a user creates a ticket at your support portal, they'll have an option to select a related service, a dropdown populated with all their products from Blesta. This product is then highlighted in the operator ticket view.

Sync information from SupportPal to Blesta

Information Sync

Keep SupportPal and Blesta in sync, the plugin will automatically send any updates to user profiles in SupportPal to Blesta so the same information is stored on both ends.

Support

Documentation