Add-ons Marketplace
Slack Notifications
Post notifications to a channel in Slack on certain ticket actions.
Details
Price
FREE
Add-on Version
2.1
Compatible SupportPal Version
>=5.0
Category
Tags
Description
Send to different channels based on ticket brand
If you operate several brands within SupportPal, notifications for each brand can be directed to different channels. If no channel details are entered for a brand, it will use the default brand channel settings.
Choose what to notify on
Choose from a list of triggering options, such as ticket reply by user and ticket status change, and which departments to send notifications for.